Frequently Asked Questions
Arena Cargo And Logistics India Pvt Ltd provides a number of transport services to customers around the world. Please refer to our Services page for more information
Pricing can be obtained from online Shipping Calculator Tool. Please refer section Shipping Rate Calulator/Tariff Rates Or contact us
A simple and quick way to send a package is to use online pick up request form. Simply complete the short registration form. Please refer section Pickup Request for details.
Arena uses HTTPS – an internet standard communication protocol, which uses Secure Socket Layer (SSL), an industry-standard encryption technology to protect your credit or debit card information as it is transmitted over the Internet.
To change or cancel your booking, please contact us.
If you wish to track your shipment. Pls refer to the Track your shipment on Home Page of the web page or contact us.
Online Billing has two elements: eInvoicing and ePayment. eInvoicing allows you to view and download invoices and invoice data, while ePayment lets you pay invoices.
The following commodities are banned on all flights. We recommend you check with Arena Cargo And Logistics India Pvt ltd.
Philately items
Pornography
Illegal drugs
Firearms, parts thereof and ammunition
Commodities banned by law at any given time without prior notice
All IATA Restricted items
Please See Dangerous Goods for a list of items are restricted by regulations, which can only be shipped under appropriate conditions. For more information, Please feel free to contact us.
The following documents are required:
1) KYC documents – prescribed as per the type of importer are as under:
a. For Individuals- Permanent Account Number (PAN) / Passport/Voter ID, Aadhaar
b. For Companies/ Business establishments/Commercial Imports (including sole propertiership) etc., – Goods and Services Tax Identification Number (GSTIN) for GST registered establishments or UIN (Unique Identification Number)/ Permanent Account Number (PAN) for unregistered establishments.
3) Importer Exporter Code (IEC)- importers/exporters are issued 10-digit alpha-numeric number by the Director General Foreign Trade (DGFT) for imports and exports. IEC is required for processing the shipment for customs clearance.
Rates are based on the weight, volume, service and destination of your shipment. Consignments may also attract surcharges for additional services.
Yes. Please contact Arena Cargo And Logistics India Pvt ltd
Yes, Refer to “Door to Door Service. Or mail us on info@arenalogistics.co.in
You can track your shipment from the “Homepage” at the “Arena Cargo And Logistics India Pvt Ltds ” using your AWB (Airway Bill Number) or Docket Number/ Order Reference No.
It is a mandate from Customs under the Goods and Services Tax (GST) law.
: Authorization letter/ declarations to Customs etc., should be printed on the letter head of the company/ partnership firm/individual name including sole proprietor.
In the absence of a company letterhead, you may provide the declaration on a plain piece of paper; please note this is acceptable only if the entity is not a company or a partnership firm such as sole proprietor/NGO etc.
Shipments containing magazines, books, catalogues etc. are non-document shipments and hence require KYC documents.
Please submit the following documents:
1) A copy of valid passport
2) A copy of your VISA endorsement on the passport
Please submit the following documents:
1) A copy of your valid passport
2) A copy of your VISA endorsement on the passport
3) A declaration from the Hotel Front Desk, confirming your reservation and period of stay at the Hotel
4) A declaration from your end stating purpose of import and consumption in the country.
We calculate both the actual physical weight and the volumetric weight of your shipment. The higher of the two determines the price. To determine volumetric weight, first calculate the volume of your package and then multiply this figure by the relevant conversion factor. See Calculating Volumetric Weight for details.
The ‘INCO’ terms, or International Commercial Terms, refer to different conditions under which a shipment is sent to the receiver. They not only govern exactly when the ownership of the goods changes and under what conditions, but who will pay for duties, taxes, transportation costs, etc. They are typically expressed as a three letter acronym based on a short description, such as FOB (Free On Board) and CIF (Cost, Insurance and Freight).